incoming mail should change status of the case
Registered by
Ferdinand
incoming mail is quietly added to the case
the responsible user must be able to find cases with new mails.
so incoming mail must either change the status and/or send a mail to the responsible.
see also discussion here - proposal of additional status
Blueprint information
- Status:
- Not started
- Approver:
- None
- Priority:
- Undefined
- Drafter:
- None
- Direction:
- Needs approval
- Assignee:
- None
- Definition:
- New
- Series goal:
- None
- Implementation:
-
Unknown
- Milestone target:
- None
- Started by
- Completed by
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